A conflict between two colleagues has reached a boiling point. After several unsuccessful attempts by HR and leadership to resolve the conflict internally, the company engages a neutral third-party to "mediate." What happens next? Although mediation is commonly associated with [...]

In my previous newsletter, I explored how to deal with difficult people including yourself. Here I dive deeper because the true work it is not about managing them, but about understanding what they're teaching us. "When you find someone difficult, [...]

How many times have you heard this? “I am dealing with a really difficult person.” The phrase applies in a lot of different scenarios. A colleague becomes “impossible.” A partner is described as “unreasonable.” A team member is labeled “resistant.” [...]

Most fairy tales I grew up with follow a familiar pattern. There is someone in trouble, powerless and afraid, the damsel in distress. There is someone to blame, the villain. And there is someone who arrives just in time to [...]

Family businesses often benefit from deep loyalty and a strong sense of purpose, forged through shared history, trust, and long-term commitment. At the same time, the overlap between family relationships and business roles creates unique pressures that, if left unaddressed, [...]

In The Little Prince, there’s a quiet line that has always stayed with me: “It is only with the heart that one can see rightly; what is essential is invisible to the eye.” Feedback, like truth, must be delivered with [...]